Loved the pictures of the cross-stitch Christmas stockings. So nice to see.
Thank you!
I had a great experience with "Along Came Quilting", Alice was absolutely wonderful. I still haven't received my order, apparently it is still with Purolator. I am looking forward to seeing my beautiful fabrics. I thank you very much for the wonderful service and putting up with me changing my mind so often.
Love, love, love my new Lori Holt quilt book and was grateful to ACQ for letting customers know about it and placing orders on our behalf! They made the ordering process simple and delivery was received on time; as promised I received a text message when my book was available for pickup! 👍
I have lived in Calgary for many years, but only recently discovered this beautiful store. On boy am I every going to be in trouble. It sure is my new favourite little place. The sure have beautiful fabrics there. I placed my first online order and from start to finish the process was easy and simple. I would not hesitate to use this service again. Although I did order and pickup since Canada Post was on strike.
Good morning Ladies, I have not received my fabric order. The tracking says that it is in Etobicoke but it missed its connection on Dec 9th! I have tried to chat but it is a robot and does not understand my questions. Can you help?
Hi Mary, I am sorry to hear that your package has been delayed. Chat robots are the worst! I'm very sorry, but I'm afraid that we do not have an inside track with Purolator to getting any further information or having them prioritize your parcel. If you type 'delayed in transit due to missed connection' in google, you will get many results about others having this message from Purolator and the same issue. In a nutshell, on top of this being the busiest time of year for deliveries, the couriers are having to now handle all the parcels that would normally have been delivered by Canada Post. As such, every courier is overloaded with more parcels than they can deliver in their normal delivery time frame. We are finding that customers are experiencing delays no matter which courier service is being used. Many couriers are no longer accepting further parcels due to the volume they have yet to deliver.
Ordered but still haven't received it.
I'm so sorry your order has not yet been delivered. I have clicked the your Canpar tracking number and see this message:
2024-12-05 16:47:53 HELD AT TERMINAL EDMONTON Awaiting Scheduled Delivery
Also on the Canpar website, they have now posted the following:
'Note that service to select, super remote destinations where Canada Post is the final mile delivery provider remains temporarily suspended.'
Do you normally receive shipments via courier to your rural address? We have found rural addresses to be taking longer to be delivered, and we don't know if it was due to Canada Post being given the courier packages for rural addresses to deliver or if it is due to the couriers needing enough parcels to make the trip. We have had rural deliveries getting done.
This Canada Post strike is affecting delivery for anyone at this point. It has got to the stage now where some couriers are refusing any more packages.
I'm sorry that we can't fix the delivery situation for you any further as the strike and the courier volumes are out of our control and sorry that it is now seen as a reflection on our business.
Sharon is so wonderful. Like many others, I was on a hunt for fabric to piece a “Crimson Christmas “ quilt. Sharon is friendly, efficient and quickly pulled together most of the pieces I was looking for. The background fabric I was looking for was on reorder status. Sharon promptly notified me so I could obtain my last piece. Anytime I have made purchases in person in the shop I have been met with friendly helpful employees, however when my son came in after work to pick up my fabric purchased on line he was meet with a delayed and unfriendly attention. It was not Sharon.
I'm so sorry to hear of our staff member's less than stellar assistance. In order to turn this into a teaching moment, can you please email me with the date and approximate time your son picked up your order. Thanks so much and hopefully our service will be found to be better next time! Linda
Great quality fabric, order was processed quickly for picking up, the staff is very friendly