Thanks so much for coming in and shopping with us. Just to clarify, there are 2 kinds of gift cards we sell - online and instore. One cannot be swapped for the other. An online gift card (the type you were given), can only be used for online shopping. An in-store gift card can only be used for in-store shopping. Our online system is not hooked up to our instore register so we cannot redeem an online gift card for purchases at the till. So to use your online gift card, your order had to come in and be processed through our online store. I imagine that the person buying you the online gift card thought that since you live out of town, it would be the best one to gift you. They probably didn't know that you would be coming to the store to shop and would want to redeem it after choosing your fabric in person.
Yes, the 2 m of fabric was separated on the online order into 2 separate entries (which still totalled 2 m). This is due to the fact that you chose the free panel offered at the time for over $50 of fabric purchases. This is simply how the online shopping platform handles the redemption for the panel, and in no way affects your purchase. We have no ability to change this on the back end. However, you still receive one continuous piece of 2 m of fabric and the free panel. This is explained on the product description for the free panel so customers are not taken by surprise.
I thank you again for your patience that day. Due to the screen size, shopping on a cell phone is a little more difficult than using a desktop computer or even a tablet.