Hi Mary, I am sorry to hear that your package has been delayed. Chat robots are the worst! I'm very sorry, but I'm afraid that we do not have an inside track with Purolator to getting any further information or having them prioritize your parcel. If you type 'delayed in transit due to missed connection' in google, you will get many results about others having this message from Purolator and the same issue. In a nutshell, on top of this being the busiest time of year for deliveries, the couriers are having to now handle all the parcels that would normally have been delivered by Canada Post. As such, every courier is overloaded with more parcels than they can deliver in their normal delivery time frame. We are finding that customers are experiencing delays no matter which courier service is being used. Many couriers are no longer accepting further parcels due to the volume they have yet to deliver.